Following is a list of our house rules. These are set up to help ensure your safety and comfort, and the safety and comfort of the rest of our guests. In short, we just want everyone who stays here to have a wonderful time at the lodge and that’s why these rules are here. While Some of them may seem silly or unnecessary, rest assured that they all have something to do with issues that have arisen in the past
Standard bookings are guaranteed at the time of booking with a deposit equal to 50% of the total charges for your stay. This deposit is fully refundable up to 14 days prior to the scheduled date of arrival. The remaining charges will be collected at check-in.
Same Day bookings require full payment at time of booking. These charges are non-refundable.
Cancellations with-in 24 hours of scheduled check-in will be charged for the full stay.
As much as we love our furry friends, only two rentals at this property are pet-friendly (and, by this, we mean dog-friendly), Bountiful Cabin, and Carefree. If you are travelling with pets, please let us know in advance and we will try to place you in one of our pet-friendly rooms. Any guest found violating this policy will be charged a non-refundable $250 deep cleaning charge.
You are also responsible for keeping your dog on a leash, cleaning up after any of their “messes” and ensuring your pet stays off the beds and furniture.
All personal information is confidential and will not be released to any third parties. We will never sell your email address or any other information you provide us.
All indoor spaces at the Alpen Way Chalet Mountain Lodge are 100% non-smoking. This includes vaping and toking. There are planters with sand near each room and by each common area, please be sure to put out all smoking materials in these planters. Any guest found violating this policy will incur an additional $250 deep cleaning charge.
We get it. Romance and all that, but unattended candles are dangerous and could result in fires or significant damage to the Lodge. Lit candles are not permitted in any of the accommodations.
Turns out we like children too. We even have a few of our own. Children are welcome at the lodge, but they must be under adult supervision at all times.
We take pride in the furnishings and decorations in our rooms and would hate to have to replace or repair them due to damage from one of our guests. Guests will be held responsible for any damage. Bedding protection is available in each suite. Please report any spills or stains to us as soon as possible so linens, towels and our handmade quilts are not permanently damaged.
There’s enough free parking at the lodge to easily accommodate a single vehicle per room. If you require additional parking spaces during your visit please let us know ahead of time so we can ensure there will be adequate space available for all our guests. Parking is not available at the lodge after you’ve checked out without management approval.
We here at the lodge enjoy a good time just like you, however, please keep in mind the comfort of the other guests at the lodge as well as that of our neighbors. All we ask is that you be good citizens and respect the wishes of those around you.
Robes provided in the rooms are for during your stay and must be left in the room upon check-out. Any missing robes will be charged to the credit card on file at $50 per robe.
Yep. We have one. Hours are from 8am – 10pm. Please fold back the lid and use the arm to move the cover to the side of the tub and be sure to cover the tub after use.
Swimsuits are required, absolutely NO street clothes.
Do NOT bring any glass or food into the tub area, we can provide plastic cups if you want to bring drinks into the tub.
Smoking is permitted by the benches in the hot tub area, not in the hot tub itself.
We have a gas fire pit available to our guests from 9:00am – 11:00pm.
Please do not leave the fire pit lit unattended.
If you need help starting or turning off the fire pit, please see us in the office or call the off-hours number.
Changing of propane tanks is not permitted by guests.
The Fire pit is not for cooking of any kind. Please use tables, not the fire pit ring for any drinks and/or food and please do not leave any garbage in any outside area (the foxes, raccoons, squirrels, and chipmunks are very quick).
Smoking is permitted, please use the planter with sand for this purpose.
Do NOT replace fire pit cover unless fire pit is completely cool.
We have two portable gas grills available for guest use and an additional grill by the shed near the parking lot. Portable grills are available by request based on availability. Please be sure to turn off propane when not in use.
The pergola is a nice sitting area down by the creek and available to our guests 24/7. Lighting comes on at dusk for about 6 hours. Please pick up after yourselves and do not leave any garbage in this area. Heaters during the cooler months are available by request if wind conditions permit, please request the heaters at the office. Smoking is permitted, please use the planters with sand for this purpose.
Unregistered guests and visitors must check-in with the front desk and leave the property by 9:00pm unless prior arrangements have been made. Overnight visitor will be charged an additional fee and are subject to the maximum occupancy rules for each room.